{"id":2239,"date":"2026-10-05T21:08:32","date_gmt":"2026-10-05T14:08:32","guid":{"rendered":"https:\/\/prettyplanned.com\/?page_id=2239"},"modified":"2026-10-05T21:12:18","modified_gmt":"2026-10-05T14:12:18","slug":"refund-and-delivery-policy","status":"publish","type":"page","link":"https:\/\/prettyplanned.com\/pt\/refund-and-delivery-policy\/","title":{"rendered":"Refund &#038; Delivery Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2239\" class=\"elementor elementor-2239\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d4d0152 e-flex e-con-boxed e-con e-parent\" data-id=\"1d4d0152\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6ffc43 elementor-widget elementor-widget-heading\" data-id=\"a6ffc43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><header style=\"font-family: &quot;Plus Jakarta Sans&quot;, sans-serif;font-size: 16px;text-transform: none;white-space: normal\"><h1 style=\"display: block\">Refund &amp; Delivery Policy<span style=\"font-size: 4.375rem;font-style: inherit;white-space: pre-wrap\"><\/span><\/h1><\/header><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d9eadf7 elementor-widget elementor-widget-text-editor\" data-id=\"1d9eadf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\">Digital products<\/h2>\n\n<p class=\"wp-block-paragraph\">All Pretty Planned products are digital files (PDF). No physical item is shipped.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n\n<h2 class=\"wp-block-heading\">Delivery<\/h2>\n\n<p class=\"wp-block-paragraph\">As soon as your payment is confirmed, you receive your files in two ways:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>By email, sent to the address used at checkout, with your download links.<\/li>\n<li>On the order confirmation page and anytime in <a href=\"\/pt\/my-account\/downloads\/\">My Account \u2192 Downloads<\/a>.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Delivery is immediate. If you don&#8217;t see the email within 30 minutes, check your spam folder or contact us at <a href=\"mailto:hello@prettyplanned.com\">hello@prettyplanned.com<\/a>.<\/p>\n<p>\u00a0<\/p>\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n<p class=\"wp-block-paragraph\">Because our products are digital and delivered instantly, refunds work as follows:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Not downloaded yet:<\/strong> if you bought by mistake and haven&#8217;t downloaded the files, you can request a full refund within 7 days of purchase.<\/li>\n<li><strong>Already downloaded:<\/strong> once a file has been downloaded, the product is considered delivered and can&#8217;t be returned, so no refund is issued. Our system records every download for each order.<\/li>\n<li><strong>Problem with your file:<\/strong> if a file is damaged, incomplete or won&#8217;t open, contact us. We&#8217;ll send a working file or refund you if we can&#8217;t fix it.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n\n<h2 class=\"wp-block-heading\">How to request a refund<\/h2>\n\n<p class=\"wp-block-paragraph\">E-mail <a href=\"mailto:hello@prettyplanned.com\">hello@prettyplanned.com<\/a> with your order number and the reason. We reply within 2 business days. Approved refunds go back to the original payment method, and the time to appear depends on your bank or card issuer.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n\n<h2 class=\"wp-block-heading\">Contato<\/h2>\n\n<p class=\"wp-block-paragraph\">Pretty Planned \u00b7 CNPJ 47.280.893\/0001-30 \u00b7 Curitiba, PR, Brazil<br \/>hello@prettyplanned.com \u00b7 WhatsApp +55 41 99167-0182<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Delivery Policy Digital products All Pretty Planned products are digital files (PDF). No physical item is shipped. \u00a0 \u00a0 Delivery As soon as your payment is confirmed, you receive your files in two ways: By email, sent to the address used at checkout, with your download links. On the order confirmation page and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2239","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund &amp; Delivery Policy - Pretty Planned<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/prettyplanned.com\/pt\/refund-and-delivery-policy\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund &amp; Delivery Policy - Pretty Planned\" \/>\n<meta property=\"og:description\" content=\"Refund &amp; Delivery Policy Digital products All Pretty Planned products are digital files (PDF). 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